Furnware Dorset is known in the industry as the cabinet hardware specialists, and supply cabinetry, kitchen and furniture products for projects across the country. It has cultivated a reputation for providing products that are not only stylish but also fully functional to ensure living spaces enhance the lifestyle of homeowners.
As a customer of Furnware Dorset, you can be confident that you will be looked after across a number of key customer promises. These include lifetime warranty on products, delivery guarantees and a satisfaction promise.
In today’s world of high standards, it’s imperative that Furnware Dorset’s customers feel confident in specifying or installing the company’s products. To enhance this confidence, Furnware Dorset offers a 15 year warranty on hardware products it supplies and will repair or replace products on the rare occasion it is needed*.
The company recognises that immediacy of delivery is a vital area of customer satisfaction so it has undertaken to deliver your products on time, in full or you will be offered a 10 per cent discount*. This includes all items in stock at the time of your order. Automated distributions centres and warehouses in NSW and Victoria are backed by a logistics network that allows Furnware Dorset to offer nationwide delivery and support for its products.
In offering a satisfaction promise, Furnware Dorset recognises that sometimes products need to be returned. The company is underpinned by a policy of “love it or send it back” which allows customers to return items for any reason – or no reason – up to six months from time of purchase*.
Accountability and contactability are key areas of a customer experience. Furnware Dorset staff aim to deliver an experience that is unforgettable. Whether asking questions face-to-face from the highly-trained account managers or technical experts or placing orders over the phone, the aim of every Furnware Dorset staff member is to take ownership of your business and personally ensure a successful transaction.
Furnware Dorset prides itself on its relationship with its customers who range from architects and interior designers to cabinet makers, joiners, furniture manufacturers and shop fitters.
*Conditions apply.
For more information visit http://www.furnwaredorset.com.au/Our-Promise-To-You
