This month we take a closer look at two specific functions of the Ayrmont ARMS CRM and showcase how vital these systems are to support the back-end functionality of any kitchen and bathroom business.
It’s said that information is knowledge, and instant access to information is one of the main challenges listed by kitchen and bathroom business owners across the country. But it’s not only access to the information that makes the difference, it’s also having the ability to assess and understand the data to ensure the business owner is making informed decisions and gaining a clear view of how the business is performing.
Ayrmont ARMS CRM provides Qube Reports – a fantastic feature that allows for unlimited reports to be generated from the back-end data. Because all the data is stored within the CRM itself, it saves you the time and hassle of having to check spreadsheets or documents stored in the cloud which don’t interact or cross-check information.
A wide range of reports can be generated including designer commissions (either costing or post-check measure results), profit reports, management reports, KPIs, sales history, sales-to-date and more. This powerful reporting provides business owners with the ability to see and compare different sectors of their business which, in turn, means more effective decision making and allows for more accurate future-planning.
For example, as soon as a quotation is completed, the CRM will calculate the commission payable to the designer and determine the gross profit for the project. Or, you may wish to check up on the number of days that elapse from the original meeting until the sale is complete; or the number of days for a quote to be drawn up and sent out. All this – and so much more – is instantly available within the ARMS CRM.
“I’ve never been so in control of projects” Ayrmont ARMS project scheduler
Resource Management is another area often quoted by kitchen and bathroom business owners as being a huge challenge. Mismanagement of resources often leads to delays in securing final payments and being able to close off a project. Double booking trades or trades not turning up on the correct day/time is a known issue within the industry.
The Ayrmont ARMS CRM can prevent many of these issues as it provides you with full control and visibility of every project and their current status. You can quickly and easily see which projects are scheduled for the coming month and the schedule will show which trades are booked and for when. Any overlaps are clearly communicated using a warning system to allow you time to rectify the double booking.
Save time by using the Ayrmont ARMS automated SMS system and watch your communication with customers become a breeze. In addition to communicating the schedule and advising of booked work, the ARMS CRM keeps customers informed of any onsite issues or outstanding tasks to be completed via an email system that can also include relevant images.
Timely, relevant and useful communication with customers is vital to ensure projects run smoothly and the Ayrmont ARMS CRM combines a range of tools that actively assist business owners to keep customers happy and ensure high levels of repeat business and referrals.
For more information visit https://ayrmont.com.au/
