Having celebrated 34 years in business earlier in the month, Lincoln Sentry continued the celebrations on Wednesday 26 February with the official opening of its National Customer Support Centre and Acacia Ridge Distribution Centre (DC) by DuluxGroup Chairman and CEO Pat Houlihan.
The new site is 30% larger than the Cooper Plains location and provides enormous synergies with the co-location of the National Customer Support Centre and Brisbane DC. Lincoln Sentry has ambitious growth plans and the co-location ideally positions them to achieve these plans.
The Brisbane DC location gives Lincoln Sentry one third additional floor space and allows it to double their storage capacity thanks to the increased height within the facility.
Lincoln’s Sentry workforce have also benefited from a safer place to work since moving into the Brisbane DC location last October due to a dedicated focus on improved traffic management.
Safe work practices include allocated vehicle access zones, clearly marked pedestrian walkways and the addition of new mechanical handling equipment in their forklifts and low-level order pickers. These practices have not only made the Brisbane DC location safer, but also more efficient.
Lincoln Sentry is benefiting from DuluxGroup’s significant investment and commitment to the long-term future of their business. With the new telephony system Solidus which has been rolled out across their national branch network and National Customer Service Centre over the past few months, connecting team members and customers has never been easier.
Lincoln Sentry has recently commenced work on its new ERP platform that will provide the business with technology that will ultimately transform their customer experience.
Lincoln Sentry Executive General Manager Mike Kirkman says “It’s exciting times for Lincoln Sentry and our new National Customer Support Centre and Brisbane DC in Acacia Ridge will provide the necessary infrastructure to ensure our growth journey is achieved”.
For more information visit https://www.lincolnsentry.com.au/
